Frequently Asked Questions

GENERAL INFORMATION

What type of payments are accepted?

We accept All Major Credit Cards including American Express, Visa, Mastercard and paypal.

I am having a problem entering my discount code, what do I do?

If you are having trouble entering a discount code, please reach out to our customer service team.

Can I buy your products wholesale/in bulk?

We do offer wholesale pricing for those looking to place large orders, just get in touch.

DELIVERY GUARANTEE

All orders are delivered with a tracking number so that you can follow the order from shipment to delivery.  All tracking information and delivery updates will be sent to the email address you provide at checkout.  

SHIPPING FAQ

From where does my order ship?

All of our products are shipped directly from our UK CBD and Vape supplier.

When will my order be shipped?

Orders are usually dispatched Monday to Friday and delivered Monday to Saturday. In most instances, all orders are usually shipped same-day but please allow up to 24-48 hours for processing and handling. Orders processed during the weekend will be shipped out the following Monday except during bank holidays. Standard FREE first class shipping (2-5 business days).

Am I able to track my order?

Once your order has been processed and shipped, you will receive an email with your tracking number enclosed. You can track your package by going to the Yodel website and entering the tracking number you were provided with. Please allow 24-48 hours for your tracking number to show any updated information.

PRIVACY POLICY

At NE-Vapes.co.uk, we are strongly aware of the trust you place in our company and our responsibility to protect your privacy. This privacy policy sets out how NE-Vapes uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. NE-Vapes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

We may collect the following information:
  • name
  • contact information including email address and phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information

When an order is placed through our website, we are required to hold personal information including your name, email address, phone numbers and home address so that your orders can be processed and fulfilled without any delays. The information may also be used for reasons such as:
  • internal record keeping
  • improving products, services and the website
  • promotional emails about new products, special offers or other information

Security

We are committed to ensuring that your information is secure and safe at all times. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. NE-Vapes is committed to protecting the security and privacy of Our customers personal information. We provide you with a safe and secure transaction environment when buying online. Credit card information is entered directly into our payment partner's systems and are neither transmitted nor held on any NE-Vapes systems. The buyer's personal information if warranted may also be verified with the proper controlling agencies concerning fraud prevention. If there is a legal obligation to do so, NE-Vapes may choose to disclose information to the proper authorities.