Delivery Information for NE-Vapes

We are a UK based online CBD and Vape retailer based in Gateshead Tyne and Wear.

We have a variety of delivery options available. Our delivery service is free on orders over £30. Free delivery is available for all of our products, including e-liquid, e-cigs (electronic cigarette), accessories and much more. All orders are generally shipped within 2 working days.

Please note however, in times of high demand this may be longer. If you have an urgent need to receive your order sooner please use one of the express delivery options such as Next Working Day.

All other packages are generally sent in standard 1st class packet post with Hermes or Royal mail. Your order will arrive with you 1-3 working days after it has left our premises.Please note that due to the COVID-19 situation, all parcel carriers are prioritising the delivery of medical supplies & essential items, so your order may take longer to arrive than usual.

All prices vary depending on current postal rates

First Class – Standard Packaged Post (Royal Mail) – Standard first class service offered within the UK by Royal Mail. We aim to deliver your products within 1 to 3 working days after the shipping date, however, please allow up to 10 working days.

Orders placed before 12:00pm Monday - Friday are typically dispatched on the same day.Second Class – (Royal Mail) – A Standard second class service offered within the UK by Royal Mail. We aim to deliver your products within 2 to 4 working days after the shipping date, however, please allow up to 10 working days. Orders placed before 12:00pm Monday - Friday are typically dispatched on the same day.

Recorded 1st Class (Royal Mail) – A service requiring a signature before the item is delivered. Delivery is expected between 1 to 3 working days, however, please allow up to 10 working daysOrders placed before 12:00pm Monday - Friday are usually dispatched the same day.

Next Working Day*  – A next working day service when your order is received before 4 pm Mon-Thurs or by 3pm Sunday.  

*Please note all orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail. All other couriers are unable to fulfil these shipments.

Shipping fees include handling and packing fees as well as postage costs. Our shipping costs are calculated based on a weighted average due to limitations with our shipping suppliers.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them (even if both orders totalled are over £50).

Your package will be packaged well with the aim to survive even the roughest of post companies! Most of our orders are packaged in bubble envelopes with additional bubble wrap/paper. We will attach a return address label to the envelope. If any orders are returned by the mail company due to an incorrect address on your part there will be additional delivery charges to re-ship your order.

Our e-liquids are packaged as well as we possibly can (without incurring price increases). There is always a risk though that when posting liquids a leak could occur. If this happens please let us know within 3 working days so we can sort out any issues. If your liquid vessel has been breached we would not recommend vaping the liquid as it may have become contaminated.Working days include Monday - Friday and do not include weekends or bank holidays.